If you have any questions, please contact us via our contact page after carefully reading our refund policy.
The Product Never Arrived:
If your product have not arrived after a maximum of 15 days, please contact us. Our estimated delivery time is between 7 and 10 days, not including the time required to prepare and ship the products, which is between 1 and 5 days.
Please allow more time, up to a maximum of 25 days, as there are some circumstances beyond our control, such as inclement weather, mail delays, and customs.
After 25 days, if your order hasn't arrived, we'll immediately issue a full refund.
Damaged on Arrival:
If your product was damaged upon arrival, please take photos and videos and send them to our customer support at firstname.lastname@example.org. You will have two choices after verification of the support and confirmation of the case: we can either send you a replacement product or a full refund.
Defective or Broken Manufacturer After Use:
After the product has arrived, you have 14 days to report any issues. If the product is damaged or does not function within this time, you can return it to us at your expense, and we will provide a refund.
total per store credit so that you can reorder your new product.
Change of Opinion:
After receiving your order, you have 14 days to send it back to us. Contact us at email@example.com if you want to proceed.
We will send you a return address and please note that we only accept returns for items that have not been used, washed and need to be in their original packaging.
You have 14 days from the date of delivery to exchange your product.
Please keep in mind that to exchange your product must be unused and in its original packaging you will need to send it to us at your expense. To get assistance with the procedure, please email our support department at firstname.lastname@example.org.
If you received the wrong product, you have 14 days to send it back to us at our expense, and we'll offer you a full refund.
Contact us at email@example.com if you need any assistance.